Shipping policy
Deliveries
DHL :
The parcel will be given to you against a signature of your share and on presentation of an identity paper. Your package can be delivered to you within 5 working days from the time DHL takes charge of it. However, this time may be extended due to the current health situation (covid-19) and during special operations (sales, private sales, Christmas periods).
Price: depending on the destination, from 20 euros.
Please note: customs fees may be applied upon receipt of the package for all deliveries. These fees will be charged to the buyer.
RETURNS
RETURNS CONDITIONS
You may exercise your right of withdrawal (refund) within fourteen days from the date of delivery of the Products.
This right of withdrawal can be exercised provided that the returned products meet all the following criteria:
- have not been damaged
- have not been worn
- they are returned in their original packaging
- they are complete and in the same condition as when they were delivered
Return shipping costs are at the customer's expense
Returns can be made up to 14 days from the date of delivery
Return procedure:
REFUND AFTER A RETURN
In the event of a partial return of the order, the original delivery costs will not be refunded.
Processing time for returns: 3 to 4 working days.
The order will be refunded as soon as the package has been received, processed and released by LANCASTER.
Deadline for refund: 5 to 7 working days.
The refund will be made exclusively via the means of payment used for the order.